注意事项：
（1）2B铅笔将答案标号填涂在答题卡上相对应目标号的位置上。
（2）第I卷共两部分，共计120分。
第一部分 英语知识运用（共两节，满分80分）
从A B C D 四个选项中，选出可以填入空白处地最佳选项，并在答题卡上将该项涂黑。
1.-I’m sorry I didn’t nake it a your pany lastnight
-_______________,I know you’er busy these dnys
A of course
B no kidding
C that’s all night
D don’t nention it
2.experts think thyat_______________recently discovered painting maybe _______________picsso
A the ;不填
B a ;the
C that’s all right
D don’t mention it
3.bats one surprsingly long lived creatyures some_______________a life span of around 20
A hacing
B his
C have
D To have
4.one Friday ,we were,pack away_______________my chter hand cnies for belp
A after
B while
C since
D when
5.i always wanted to do the job which I’d beentrained _______________
A on
B for
C by
D of
6.the school isn’t the one I really wanted to go to,but I suppose I’ll ust to _______________it,
A make the best of
B get away fron
C keep an eye on
D cateh up with
7.since people are fond of humor ,it is as welcornein concerstion as _______________plse
A anything
B something
C anywhere
D somethere
8.english is a language shared by corn cufrures,cach of _______________ther it mudcnthal
A which
B what
C them
D there ,
9.the professor could tell by the_______________look in mans eyes that the word ofhis lecture
A could
B blank
C mmosedl
D beth
10.a bank is the place ______they lend you an umbrella in fairweather and ask for ask for it back when it bak
A whos bthat cwhere d there
11.here your new babysitter?
We ________aslk for a better onre all our kids love her somuch
A should bminght cmustn‘t d couldn’t
12.he decided that ht would drive all the way home instead forof ______at a botel for nigh
A putting down b puttingoff c puttingon d putting up
13.i’ve boen wating this repott____ but in hadto be hadnde torrnw
A linall bimmwdiat cionally d certaoly
14.ever bast weingts sometimes ind themsrled ____for words
AA losc blost c tolose d havinglost
15.the manager was worned about the perssconferce his assistant______in his place but ,luckily ,cverythingwasd goning on smoothly
A gave bshortc regular dflexble
16.,my schedyle is very ______righ now ,bur a lltyr to fut you in
A tight bshortctegular dflexble
17.can I come and have a look at your newuse?
Yes,_____!
A with plwasute b I like itc I quite agree d
18.anyway Icank cheathin tis al my ____
A emotionsb principlesc regulantons d opinions
19.if they won the finaltonight the team are going totour atipid the cotu_______bythery nenthuseastid supporters
A beingcheered b becheeresd c tobe cheered dwere cheercd
20.i don’t think I ll beable to go mountain climbingtomorrow
________?
A and howb how come c how’sit going dhow about it
第二节：完形填空（共20小题；没小题1分，满分20分）
阅读下面短文，掌握其大意，然后从21~40各题所给的四个选项（A、B、C、D）中，选出最佳选项，并在答题纸上将选项标号涂黑。Although I love my life, it hasn’t been a lot of fun I’ve beenill for 28 years.
Music has always been a great love of mine and, in my 20s, when my 21was more manageable , I 22ten years as a professional singer in restaurants, playing andsinging falk songs. 23 that was years ago and times have changed,24 I live with mother on a country farm.
Two years ago, I decided that I would need to have some kind ofextra work to 25 my disability pension (残疾抚恤金). 26 I need as in theaftenoons , I was bnitod in my 27 . I decided that I wouldconsider,28 to ? in restamrants.
My fainfy are an musicians , so I was 28 when I went into our?????????
Explained that I wanted to sing agin but uaing recorded. And 31you only three to four song out of ten on a disc that you can 32use .
When I told the owner of the shop about my 33. he gave me along, thoughtful 34”
“this ?????to you ,doesn’t it ?” he said. “come with me “.
He ????35 the crowded shop and to a bench with a largeprofessional karaoke box on it.????????
His large hand 36 on his treasure and said.”I have 800 karaokesongs in here . you can take your 37 and I” II record them for you.that should get you started.”
I 38. Thanking him , I made a time with him to listen all thesongs and choose 39 that I could sing. I have come full circle withhis help.
His 40 still warms my heart and make me just that bit extra,when I have the chance.
21（A）.knivness（B）.????（C）.tiredness （D）.sickness
22（A）.set（B）.enjoyed（C）.enjoyed（D）.sickness
23（A）. Gladly（B）.eventually （C）.unfortunately（D）.surpisingy
24（A）. now（B）.then（C）.unfortunately（D）.surprisingly
25（A）. add up to （B）.make up for（C）. get nd of （D）.takeadvantage of
26（A）.if（B）. as （C）.though（D）.before
27（A）.movement（B）.condition（C）. choices（D）.positions
28（A）. reachingout （B）.living up（C）. gettingon （D）.going back
29（A）.recognized（B）.interviewed （C）.found（D）.invitde
30（A）.（B）.（C）.（D）.
31（A）. money（B）. tind（C）.energy （D）.knewledre
32（A）. thus（B）. one（C）.seldom （D）.often
33（A）. actually（B）. hardly（C）.nearly（D）.formerly
34（A）. job（B）.family（C）.idea （D）.ofier
35（A）. face（B）. view（C）.look （D）.sight
36（A）. over（B）.along（C）.towards （D）.through
37（A）.unhappily（B）.lovingly （C）.pitifully（D）.gratefully
38（A）. pick（B）. turn（C）.role（D）.step
39（A）. had tocry （B）. ought tocry （C）.should havecried（D）.could have coed
40（A）. more（B）.（C）.few（D）.the res
（A）. courage（B）.（C）.kindness （D）.trus
第二部分：阅读理解（第一节20小题，第二节5小题；每小题2分，满分50分）
第一节：阅读下列材料，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题纸上将该选项标号涂黑。
One evening in Februay2007.a student named Poaula Ceely brought her car to a stop on aremote road in Wales,She got out to open a metal gate that blockedher path .That’s when she heard the whistle sounded by the driveror tranin,Her car almost a kilometre down the railway tracks.
Ceely;s near miss made the newsbecause she blamed it on he(导航仪)，She had never driven the route before. It was dark andraining heavily,Ceely was relying on her GPS,but it made no mentionof the crossing. I put my complete trust in the device and it ledme right into the path of a speeding train,she told the BBC.
Who is to blame here?Rick Stevenson, whotells Ceely’s story in his book When MachinesFailfinger at the limitations of technology ,We putour faith in digital decices ,be says.but ourdigital hepers are too often not up to the job,They are filled withsmall problems,And it’snottakes us on a tour of digital disasters involving everythingfrom keyboards.
The problem with hisargument in the book is that it’s not clear why he only focuses ondigital technology ,while there may be a number of other possiblecauses.A map makes might have left the crossing off a papermap,Maybe we should blame Ceely for not paying attention ,Pertapsthe railway and work out that there really is something specifiewrong with the GPS equinment,But stevensondoesn .
It’s a problem that runs through thebook In a sechon an cars,Stevenson gives an ofthethat criminal use to defeat computer-basedlocking systems for cars,He offers wo independent sets of figureson car theft ;both show a small rise in some parts of the country.He says that once again not all new locks have provedreliable,Perhaps,but maybe it’s also due to theshourtage of policemen on the streets ,Or changing socialcircumstances orsome combination of these factors.
The game between humans and their smart devices is amusing andcompler .If is shaped by economics and psycholog and the culture welive in ,Somewhere in the mix of those forces there may be a wayfor a wiser use of technology.
If there is such a way,it should involve morethan just an awareness of the shortcomings of ourmachines.After all,we have lived with them for tousands of years,They have probaly been fooling us for just as long.
41.What did Paula Ceely think was the cause of her accident？
A.She was not familiar with the road.
B.It was dark and raining heavily then.
C.The railwy workers failed to give the signal.
D.Her GPS device didn’t tell her about the crossing.
42.The phrase”near miss” (Paragraph 2)can besr be replacedby______.
A.closehitB.heavy loss
C.narrowessopeD. take
43.Which of the following would rick stevenson most probannyagree with?
A.Modern technology is what we can’t live without
B.Digital technology often falls short of our expectation
C.Digital devices are more reliable than theyused to be.
D.GPSerror is not the only cause for ceely’s accident.
44.In the writer’s opinion,Stevenson’s argument is _______.
A.one-sidedB.reasonableC.puzzlingD.well-based45.What is the real concern of the writer of thisarieln
A.The maior causes of traffic acciden and car then.
B.The relationship between humanand.
C.The shortcomings of digital devices we use.
D.The human unawareness of technical problems.
B
Bel isafrom an English dictionary.
Important words to learn:E EssentialI improver A Advancednoun [C] DEVICE 1A a piece of equipment which is
used to cause liquid, air or gas to move from one place
gas pump SHOE 2[USUALLY PLURAL]US (UK COURTSHOE)
8 type of plain shoe with a raised HEEL and no way of
fastening it to the foot which is worn by women
3 [USUALLY PLURAL] type of flat shoe,like danceshoe when is worn by women 4 [USUALLY PLURAL]UK a flat·shoemade of heavy clothy os worn bychildren for doing sports.
LIQUID/GAS 1 [T USUALLY·ADV/PREP] to force
liquid or gas to move somewhere:our latest machine can
pump a hundred gallors a minute , o The new wine is
pumped into stirage tanks.o The heart pumos blood
through the arteries/round the body.INFORMATION 2[T]
INFORMAL to keep asking someone for information,
especially in a way that is not direce:She was pumping me
for details of the new projece.
Idiomspump sb’s hand to SHAKE someone’s hand
(=hold their hand and move it up and down, espacially
In order to greet them)·pump lron INFORMAL to lift
Heavy weights for exercise: These days both men and
Women pump iron far fitnets.
Pharsalverbs pump sth into sth tospend
Money trying to make something operate succesfully:
They had been pumpinh money into the business for some
Years without seeing any results.
Pump sth out(M)REMOVE 1 to remove water orother
liquid from something using a pump:We took turns
pumping out the boat.PRODUCE 2 INFORMALDISAPPROVING
to produce words or loud music in a way that is repeated,
forceful and continuous: The government keeps pumping
out the same old propaganda.O The car radio was
pumping out music with a heacy beat.
Pump out sth someone’s stomach is pumped out, a
Poisonous substance is removed from it by being-sucked
Through a tube. She had to go tohospital
Stomach pumped out.
Pump sth up [M] INFORMAL to make someone feel more
contident or excited: He was offering them advince and
trying to pump them up.O[R]The players were pumping
themselves up by singing the national anthem, before the
game.
Pump sth up[M]1 to fill something with air usinga
pump: Have you pumped up the balloons yet?O I must
pump the tyres up on my bike.2 INFORMAL to increase
something by a large amount:The US was able to pump
up exports.O Let’s pump up the tolume a bit!
Pump-action /pamp ek/ n/ad ectiv descnbes adevice which operates by forcingsongespecially air ,in or out of a closedspacepump-actionshotgun apumpaction mingsoectheof business,programmetcdo giving itmoneyThe iscarding small,pump-priming grants to single moter who are startingtheir own businesses.
Pun
Noun a humorous use of a word or phrase which has severalmeanings or which sound like another word:she made a couple ofdreadfulThis is a well-known joke based on a pun “What’sblack and white and redall over Anepaper
Verbto make a punPunch
Nou(c)a forceful hit with a fist (=closed hand) she gave him a punchlik on us in the nose e2 U the power to beintereson people ,I felt the performance speech presntation lacked punchDRnk 3 a cold or hot drink madeby mixing fruit juices pieces of frut and often wine or otheralcoholic drinks tool 4 a pieceof equoce which cuts boles in a maena by pushinga piece of met through it a ticket punch have you seen the holepuneh anghere
Verb(t)hit 1 to hit someone or something with your FIST(=closed hand);He punched him in the stomach.2 MALY US to hit withyour fingers the bugins on a telephone or the kdys on a keys on akeyboard USE TOCL make a hole in something with a spscialplace.???I was just punching in some hets of ??.This belt\\’s too big .I’ll have to punch an extra hole in it.
Idioms punch sb’s lights out informal to hit someone repeatedlyvery hard punch the clock us to put a card into a special machineto record the times you amive at and leave work:After 17 years ofpunching the clock,he just disappeared one morning and was meverheard from again.
46.What does the word“pump”mean in “He ran in every five minutesto pump me about the case”?
A.Talk with B.ask forinformation.C.Listen toD.Provide with evidence
47.When Sally says“The TV propram kept pumping outcommercials”,she may be______.
A.excitedB.interestedC.annoyed D.annoyed
48.What will the government most probably provide if it isengaged in a pump-priming program?
A.?B.Raw materialsC.informative andsignificantD.intereing and powerful
49.When Sylvia says“His speech was OK but it had no realpunch”,she thinks it was not_____.
A.fluent andimpressiveB.logical and moving
C.informative andsignificant D.interestitng andpowerful
C
In the more and more competition ????it is no longer enugh pro?Customer satisfaction.Today,customer :”delight”is w??are trying toachieve in order to keep and ??market share.
It is accepted in the marketing industry,and confirmed by anumber of reserches,that customers receiving good service willpromote business by telling up to 12 other people;those treatedcomplaints are handled fairly will stay loyal.
New challenges for customer care have come when people canobtain goods and services through telephone call centers and theInternet.For example,many companies now have to invest (投资)a lot ofmoney in information technology and sta?traming in order to copewith the “phone rage”-caused by delays in answering call,being cutoff in mid-conversation or left waiting for long ?
“Many people do not like talking to machines,”daysDr,Storey,senior lecturer in Marketing at City University BusinessSchool.”Banks ,for example,encourage staff at call centers to usecustomer data to establish instant and good relationship withthen,The aim is to make the customer feel they know you and thatyou can trust them the sort of comfortable feelings people haveduring face-to-face chats with their local branch manager.”
Recommended ways of creating customer delightinclude:under-promising and over-delivbering (saying that a repairwill be carried out within five hours,but getting it done tithintwo ?replacing a faulty prodect immediately;throwing in a giftvoucher (购物礼券)as an unexpected “thank you”
Reg? Customers;and always returning calls,even when they arecompants.
Aiming for customer delight is all very well,but if services donot ?ach the haigh level promised,disappointment or worse will bethe result.This can be eased by offering an apolgy and anexplanation of why the wervice did not meet usual standards withempathy (for example,”I know how you must feel”),and possiblesolutions (replace ment,compensation or whatever fairness suggestsbest meets the case).
Airlines face some of the toughtest challenges over customercare,Fierce competition has conviced them at that delightingpassengers is an important marketing tool,while there is greatpotential for customer anger over delays ?by weathe, unclaimedluggage and technical ?
For British Airways staff,a winning telephone style isconsidered vital in handling the large volume of calls aboutbookings and flight times.They are trained to answer quickly,?theirname,job title and a “we are here to help”attitude.The company hasinvested heavily in information technology to make sure thatinformation is available instantly on screen.
British Airways also says its customer care policies are appliedwithin the company and staff are ?each other as customers requiringthe highest standards of service.
??are is obiously here to stay and it would be a foolish companythat used slpgznd ?as we do as we please”.On the other hand,themore customers are promised,the greater the risk ofdisappointment.
50.We can learn from Paragraph 2that _______________.
A.complaining customers are hard to satisfy
B.？satisfied customers ??
C.satisfied customers catch ???
D.well-treated customers promote business
51.The writer mentions”phone rage”(Paragraph 3)to show that_____________.
A.customers often use phones to express their anger
B.people still prefer to buy goods online
C.customer care becomes more demanding
D.customers rely on their phones to obtain services
52.What does the writer recommend to ??customer delight?
A.Calling customers regular
B.Gibing a “thank you “note.
C.??ing a quicker ?
D.Promising ?
53.If a manager shoud show his empathy (Paragraph 6),what wouldbe probably say?
A.”I know how upset you must be.”
B.”I appreciate your understandig.”
C.”I’m sorry for the delay.”
D.”I know it’s our fault.”
54.Customer delight is important for airlines because_______________.
A.their telephone style remains unchanged
B.they are more likely to meet with complaints
C.?services cost them a lot of money
D.the policies can be a ?
55.Which of the following is conveyed in this article?
A.Face-to face service creates comfortable feelings amongcustomers.
B.Companies that promise more will naturally attract morecuatomer.
C.A company should promise less but do more in a competitivemarket.
D.Customer delingt is more important for air lines then forbanks.
D
It was Satuday.As always, it was the one, for “Six days,shallyou labar and all your work”was taken senously but ?????Father andMr.Patnce ncxt door were bxsy conny tcood lnsidethe wiel users Mother ane Mrs. Patrick were enpted in seengcleaning
Somehow the boy s hadshipped away to the back lot with their kites.Now,evet at the reisof having Brother caught to beat carpets.they had sent him to thekitchen tox exsre xding ,sccmed there was no limt to the heights towhich kites would fly today
My mothe looked at the sitting room,itsfurndign disordered for a tborough sweeting.Aprit kdgkd look toward thewindow “Come on,girls!Let’s take sing to the beer and theem atutue”
On the way we metMrs. Patrick ,Ianghing guiltily as if she wrigdoing woeig wrong
Thesuch a day for flying kites! We played all our frsh string into theboys’ kites up higher and higher,We could hardly distingwish theorang-coloced sports of the kites Now and then we slowly pullkedone kite back,watching it dancing upo and down in the wind andfinally bringing it down to earth ,just for the joy of sending ytup again
Even outfathers dropped their tools and joined us .Out mothers look theirturn.??????schoolgirls Ithink we were all besideourselves Parents forgxtheir daty and ??children for everyday fights and ???? maps it’slike this in the some ofheafer confusedly.
.we growing dark before we all walked sleepily back to the housew.Isuppose we had some chean and orderly enough.The strange thingwas, we didn’t mention that ady afterward Ifelt a little embarrasse.Surely none of the of the others had been as exceted as I Ikxkedthe memory up in that deepest part of me where we keep “the thingsthat cannot be and yet they are”The years went on,then one day Iwas hurryingabout my kitchen in a city apartment,trying to get some work out ofthe way while my three-year-old ,sisrently cried her desire to gopark ,see duck
“I can’t go !”I said.”“I have thisangt and when I’m through I’ll be too rired towalk that far
My mother, who was visiting us, go up fromthe peas she was shelling It’s a wllderful day,she offered, reallywarm,yet there’s a fine breeu.Do you remimber that day we flewkites?
I stoppoed in my dash between store and sink.The locked door flewopen and with it a rush of memorese Come on,I told my little girlYou’re right ,it’s too good d day to missAnother decade passed,We were in the aftennath(余波)of a great war,All evening we had been asking our returnedsoldier,the youngest Patrick Boy,about his experiences as aprisone war ,He has ked freely,but now for a longtime he had been silent ,What was he thinkwhatthings?
Asmile shpped outfrow-no,of cow ,,you blydidn’t make the impression on you as it did on me .”I hardly dared speak,”Remrmber what?
“I used to think of that day a lot in POWcamo(战俘营)，when things weren’s too good ,DO you remember the we flewthe kites?
56.mrs.patnck was laughing gultily because shethought________
A she was too old to fly kites
B her husband would make fun of her
C she shoule have been doing her how
D supposed to the don’t game
57.by “we were all beside ourselves writer means that they all________
A felt confused
B went wild with joy
C looked on
D forfot their fights
58.what did the think atfer the kite flying ?
A boys must hace had nore fun than the firls
B shoule have finished their work beforeplaying
C her parents should spend more time with them
D all the others must have forgotten that day
59.why did the writer finally agree to jtake her little girl foran outing ?
A she suddenluy renmenbered ther duty as mother
B she was reminded of the day thety felw kits
C she ha dfinished her
D she thought it was a
60.the youngest patrick boy iss mentioned to show that________
A the write was not alone in treasuring her fond menories h
B his expenience in POW camp threw a shadow over his life
C childhood friend\\ship means so much to the writer
D people like him really changed a lot after the war
Team Building Means More ThanThrowing a Few People Together
“Teamworking” is found every where within just about everyorganization.Youcan’t awayfrom “teams” that are supposed to be able to create some thing thatis greater thatthe of inparts,so the theorygoesThere are five measuresthatbeyou can gettheour tram;61._______
There must be aclear reason for the team to exist. And all themembers should realisetheandsignificance of what they are going to do. What they are hopingto achieve should be something achievable but at the same timetough and inspiring enough to attract the members and keeep thetmotivationg alive. What is more, they should also be well preparedfor the possible difficulties they may come across in theprocess.62.______
Team members must be abletoppinions freely without fear of being criticired, and they musthave the feeling that therwill be takenserously.This is an imporantpointteam mayneedor thorny issues. For example, it may discuse a sensitive topic.Should they conclusion withinthe teamor.This is an issue in itself that all the members should agree onand frank discussionis.
63._______
A junior team member may have less to contribute than moreexperiencedor discouraging, it also makes no sense people that have becomemembers of your team, you need to make sure that each of them hasan opportunity to add his or her thoughts to discussions.64.________
Disagreement are natural and, in fact, debate and iscussion shouldbe encouraeed A team made uponly“ men” canmakepeoplehonestlythetheredisagreementsbe, team meetings may not be the most appropriate place foradiscussiongthatonly two people,so”under-the-table”method may be effective.65______
Most high-performing terams are well orgaized,A good organizershould be able to play to individuals’strengths and help themovercome their weaknesses. It should be someone who can act as apromoter and a constant reminder of what the team needs to achieve.He must, above all, be skilled in sharing responsibility andsetting tasks to oten coaching them to achieve tasks, and providingconstructive feedback on how the tasks went. Teambuilding isn’t as simple as just throwing a ewople together,Itrequires much more.Most essential,Sunnssful, working is not marked byhowthe team makes toward its goals,but byeach of itsmembers compleates his or her assigned tasks with a sense ofachievement and pride.非选择题部分（共40分）
注意事项：
用黑色字迹的签字笔或钢笔将答案写在答题纸上，不能答在试卷上。
第三部分：写作（共两节，满分40分）
第一节：短文改错（共10小题；每小题1分，满分10分）
下面短文中有10处语言错误。请在有错误的地方增加、删除或修改某个单词。
增加：在缺词处加一个漏字符号（∧），并在其下面写上该加的词。
删除：把多余的词用斜线（\\）划掉。
修改：在错的词下划一横线，并在该词下面写上修改后的词。
注意：1.每处错误及其修改均仅限一词。
2.只允许修改10处，多者（从第11除起）不计分。本文链接： http://dnwein41.immuno-online.com/view-750106.html
